Frequently Asked Questions
Welcome to our FAQs section!
Here you can find answers to the most common questions about our service. Select the question you are looking for and find the information you need quickly and easily!
Rome Luggage Storage facilities are open every day of the year from 6:00 AM to 11:00 PM.
You can book quickly and easily in just a few steps by going directly to the facility! Simply select the size of lockers you need and the duration of your rental, then proceed to payment. Once you have completed your booking, you will receive a confirmation SMS/email containing your locker number and selected code. Don't lose it, you'll need it to access your locker!
No! You can decide to use our service even at the last minute by going directly to the depot!
Unfortunately, the reservation is non-refundable.
The rental cost may vary depending on the locker size and the duration of your reservation!
No, all Rome Luggage Storage locations are completely cash-free! You can pay in-store using your credit or debit card.
You can reserve multiple lockers at the same time, but you will need to change the combination of mobile number and personal pin to insert on the display!
Rome Luggage Storage offers three different locker sizes to best suit your needs!
INFOGRAFICA QUI
*The number of bags indicated refers to the standard dimensions allowed on airplanes. Please measure your bags and compare their dimensions with those of the locker you have chosen. Thank you!
You can reserve our lockers for a minimum of one hour and a maximum of 7 consecutive days, subject to availability!
At the end of the booking process you will receive confirmation via SMS/email, which will include your locker code. Simply use the touchscreen inside the storage facility to enter your locker code, reopen your locker, and collect your luggage!
Of course! After storing your luggage, you are free to reopen your locker as many times as you like during the rental period. Use the touchscreen in the storage facility to reopen it, take what you need, and close it again when you're done!
Don't worry, your locker will remain locked and your luggage will be safe! If you arrive late after your rental period has ended, you will have to pay the hourly rate exceeding your reservation in order to reopen your locker. Out of respect for other travelers who wish to use the service, we ask that you please respect the pickup time indicated at the time of booking!Stai tranquillo, il tuo locker resterà chiuso e i tuoi bagagli al sicuro!
The luggage storage closes at 11:00 PM. If you arrive after closing time, you will have to wait until the following morning (from 6:00 AM) to collect your luggage and pay the excess hourly fee. Keep an eye on the clock to avoid any problems!
If you have not received an SMS/email within 10 minutes of confirming your payment, please check your SPAM folder. If it is not there either, contact us immediately. Our staff is ready to provide you with immediate assistance!
You can fill your locker with your suitcases, but also jackets, backpacks, bags, and anything else that fits (except for prohibited items).
It is not permitted to store items that are prohibited by law and/or considered dangerous under national legislation, as well as items that, due to their nature or packaging, may cause damage to people, the environment, or other baggage being transported and/or stored.
The time required to access your locker and use the luggage storage service. It is not permitted to remain inside for any other purpose.
Don't worry! Inside our luggage storage unit there are our contacts on the informative panels and on the screen.
Absolutely! Our lockers are sturdy and secure, and all premises are under constant video surveillance. No one will have access to your luggage except you!
Of course! Every Rome Luggage Storage facility is constantly monitored and video-surveilled by our staff.
Rome Luggage Storage facilities are very secure, but in any case, insurance coverage of up to €500 per bag is included in the price of your rental!
You can contact us by our Contacts page. Our staff will respond as soon as possible!
Rome Luggage Storage facilities are open every day of the year from 6:00 AM to 11:00 PM.
You can book quickly and easily in just a few steps by going directly to the facility! Simply select the size of lockers you need and the duration of your rental, then proceed to payment. Once you have completed your booking, you will receive a confirmation SMS/email containing your locker number and selected code. Don't lose it, you'll need it to access your locker!
No! You can decide to use our service even at the last minute by going directly to the depot!
The rental cost may vary depending on the locker size and the duration of your reservation!
No, all Rome Luggage Storage locations are completely cash-free! You can pay in-store using your credit or debit card.
You can reserve multiple lockers at the same time, but you will need to change the combination of mobile number and personal pin to insert on the display!
Rome Luggage Storage offers three different locker sizes to best suit your needs!
INFOGRAFICA QUI
*The number of bags indicated refers to the standard dimensions allowed on airplanes. Please measure your bags and compare their dimensions with those of the locker you have chosen. Thank you!
You can reserve our lockers for a minimum of one hour and a maximum of 7 consecutive days, subject to availability!
At the end of the booking process you will receive confirmation via SMS/email, which will include your locker code. Simply use the touchscreen inside the storage facility to enter your locker code, reopen your locker, and collect your luggage!
Of course! After storing your luggage, you are free to reopen your locker as many times as you like during the rental period. Use the touchscreen in the storage facility to reopen it, take what you need, and close it again when you're done!
Don't worry, your locker will remain locked and your luggage will be safe! If you arrive late after your rental period has ended, you will have to pay the hourly rate exceeding your reservation in order to reopen your locker. Out of respect for other travelers who wish to use the service, we ask that you please respect the pickup time indicated at the time of booking!Stai tranquillo, il tuo locker resterà chiuso e i tuoi bagagli al sicuro!
The luggage storage closes at 11:00 PM. If you arrive after closing time, you will have to wait until the following morning (from 6:00 AM) to collect your luggage and pay the excess hourly fee. Keep an eye on the clock to avoid any problems!
If you have not received an SMS/email within 10 minutes of confirming your payment, please check your SPAM folder. If it is not there either, contact us immediately. Our staff is ready to provide you with immediate assistance!
Absolutely! Our lockers are sturdy and secure, and all premises are under constant video surveillance. No one will have access to your luggage except you!
Of course! Every Rome Luggage Storage facility is constantly monitored and video-surveilled by our staff.
Rome Luggage Storage facilities are very secure, but in any case, insurance coverage of up to €500 per bag is included in the price of your rental!
Don't worry! Inside our luggage storage unit there are our contacts on the informative panels and on the screen.
You can contact us by our Contacts page. Our staff will respond as soon as possible!
Unfortunately, the reservation is non-refundable.
You can fill your locker with your suitcases, but also jackets, backpacks, bags, and anything else that fits (except for prohibited items).
It is not permitted to store items that are prohibited by law and/or considered dangerous under national legislation, as well as items that, due to their nature or packaging, may cause damage to people, the environment, or other baggage being transported and/or stored.
The time required to access your locker and use the luggage storage service. It is not permitted to remain inside for any other purpose.
